A visitor's experience begins when they park their car and doesn't end until they get back in and drive to the next destination. Every minute they are in your town influences their experience,and as their host you need to make sure that they leave with memories that will bring them back again and again. 

In this session you will learn that:

Understanding first impressions, delivering stellar customer services, creating a genuine relationship, and cultivating a cohesive experience all work in tandem thus supporting a community's vision of becoming a life-long destination for locals and visitors alike.